We've recently moved to FreshDesk to offer better HelpDesk service to campus users.
Submitting a support ticket
Submitting a support ticket is super-easy! From the Support Portal homepage, just click New Support Ticket. (If you are already logged in to your SHC Gmail account, you won't need to log in again.)
Fill in a few details about your problem in the form and you are done!
You will receive a notification email from the system and from then on you can simply reply to the email thread; you don't need to come back to the support portal for status updates.
You can always email the Helpdesk if you have any issues.