Submitting a Support Ticket

Submitting a support ticket is super-easy! From the Support Portal homepage, just click New Support Ticket. (If you are already logged in to your SHC Gmail account, you won't need to log in again.)

Fill in a few details about your problem in the form and you are done!

You will receive a notification email from the system and from then on you can simply reply to the email thread; you don't need to come back to the support portal for status updates.

You can always email the Helpdesk if you have any issues.

Choosing an Appropriate Support Priority Level

Low - Most tickets

Medium - I cannot complete important work or classwork

High - My department or class cannot important work or classwork

Urgent - The entire campus cannot important work or classwork